Frequent Questions

General Questions

Who is Scrapaneers?

I'm Tiffany. I've been designing digital scrapbooking albums, pages and projects since 2005. Read more about me on this page. 

What do you do?

I use my computer to scrapbook and teach other crafters how to use technology to record their memories too! I write books, record videos, and host online classes. I also present live at workshops and conventions but you'll want to invite me first. However, due to the current COVID crisis, I'm staying put until further notice.

What software will I need to complete your classes?

We offer classes for users of Adobe Photoshop® and Adobe  Elements®. Some workshops are developed to overlap similar programs (like Photoshop and Photoshop Elements). Other workshops may require access to a single program, like Adobe Illustrator.

We will always list and recommend the program(s) a particular workshop was created for on the classes' registration page.

Payments & Student Accounts

I can't login to the new Shop Scrapaneers. What's wrong?

You'll need to create a new account. Your old Legacy account login at www.scrapaneers.com or Society account login will not work.

I purchased a class at another or older site. Can you help me find it?

Sure! You've probably purchased a class at the following locations:

Can I use my login at a previous class site here at Shop Scrapaneers?

No. You'll need to create a new account. 

I placed in order that totaled over the correct amount but did not receive the monthly FREE with Purchase. What should I do?

Contact us and mention your order number. We'll issue you a new private code to redeem your FREE with Purchase after order confirmation.

 

 

How long will my class materials be available?

Five years or once the class is retired from our product catalog, whichever occurs first. All classes sold at Shop Scrapaneers are downloadable thus students are able to store the files. In the event your materials must be moved, or removed, off the internet you will be given a minimum of three months notice.

 

Technical Questions

I completed my order but can't find my class downloads. Help!?

Your private downloads links are presented to you in two different places. First, in the confirmation page after your purchase is immediately completed. And second, via email from Shop Scrapaneers. If you do not see an email with your links, please check your Spam mailbox.

We are working on a third option by adding download links to your Account pages. We'll let you know as soon as this coding update is complete.

How many times can I download my purchased class content?

Your private download links expire after 5 downloads. 

Can I visit your site or watch your class videos using my tablet or mobile phone?

Yes. Scrapaneer workshops are accessible on your mobile device via streaming or download. 

I am having trouble recreating a technique from your class. What should I do?

You should contact the instructor. Contact information is provided in every handout associated with each class. If you're unable to reach the instructor, Contact Us.

I'm stuck! Can you help me with a technique or layout that is NOT a part of your classes or events?

While I want to (and have even tried to) help out everyone in the past, sadly it got to a point where it took too much time away from building classes and content.

We are exploring options for revamping one of our existing (but closed) communities or building a new community which can support all digital scrapbookers.